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Re: [SOLVED] 64-bit Sims 3 content not in Origin library

@puzzlezaddict I purchased them on G2A website, on the origin home page it says unlocked rather than play on the expansion packs

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @3f1cfeeedf0ade54  The normal procedure here is to contact EA customer support and ask that the "entitlements," as they're called, for the 64-bit versions of these packs be added to your account.  This is simple for a support rep to do once they understand the issue.

    https://help.ea.com/en/contact-us/

    However, I'm not sure how much help you'll be able to get for G2A codes, since that's not an authorized retailer.  In theory, as long as the codes are valid, you should be able to get the entitlements added, but a support rep might hear "G2A" and just not look any further.

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