Re: Some of my EPs not installed

@EA_Solaire I contacted Support (again), but it seems they cannot "see" the base game and the expansion packs on my account, so they cannot delete them(?). They suggested that I buy the packs (again), but I cannot. They believe it is a bug or something. 

In short, they cannot help me. It is a bug that they cannot see any pack on my account (even the packs I bought from Origin/EA App). I do not know if this problem is related to the fact I maybe bought some bad codes. 

@divaroma 

Do you see the base game in your Order History for your account? 

@EA_Solaire  Yes! And I still have the e-mail attached (from 2019) to it (Base Game, the Starter Pack). I indicated this and give the order number, but Support did not seem to find it? Or they said it was only for Sims 4 Create-A-Sim. 

@divaroma 

Do you have 2 different EA accounts? It's possible your base game is registered to a different EA account than the one you're contacting in from if live support is not able to locate it. 

@EA_Solaire No, I have two emails attached to this account, that is it. No other accounts. And it is located in my Order History. And they checked both e-mails.

Support told me that they would contact me about the bug, still nothing. Their only reply is, in Arabic, that I need to contact them again if I still need help. I contacted Support already FOUR times, I am getting tired by explaining it over and over again and then be passed from pillar to post. 

Problem so far

1. I am not able to play these four EPs: World Adventures, Ambitions, Seasons and University Life, even though I could play them in the past. EA App recognizes these EPs as owned and installed. I must confess that some of my EPs and SPs are bought through Penguin (I cannot name the retailer here, but their symbol is a penguin) and maybe these codes are labeled as bad. I cannot checked these codes anymore, because I deleted my account after I was hacked. 
2. What I want to delete these four EPs from my account, so I can buy them again (legit) from the EA App Store, because, right now, I cannot, because I "own them". 
3. Support tells me that I do not own anything from the Sims 3, including the base game (which I bought through Origin and is viewable in my Order History). I am only using one account on Origin with two attached email adresses. Both of these adresses are checked by Support, neither of them has the Sims 3 Base Game. However, I can still play the Sims 3. The only EPs I cannot play are the EPs I mentioned before. 
4. Support believes this is a bug and told me that EA would contact me soon to solve the problem (?). But I only thing I got is a message (in ARABIC) that I can contact Support (again) if I need help. 

Is there anything I can do? Contacting Support again?

Hi @divaroma,

Could you check the EA app again now and let me know if you're still unable to purchase those specific packs? 

@EA_Solaire 

Installed according to the EA App

TS3 World Adventures
TS3 Town Life Stuff +
TS3 Supernatural +
TS3 Showtime +
TS3 Seasons
TS3 Pets +
TS3 Outdoor Living Sutff +
TS3 Movie Stuff +
TS3 Master Suite Stuff +
TS3 Late Night +
TS3 Island Paradise +
TS3 Into the Future +
TS3 High End Loft Stuff +
TS3 Generations +
TS3 Fast Lane Stuff +
TS3 70s, 80s, 90s Stuff +
TS3 Diesel Stuff

+ = viewable in Sims 3 Launcher and in the game.

Packs not in the Game Launcher (so not in the game)
TS3 Seasons
TS3 World Adventires
TS3 Diesel Stuff

Packs I can purchase in the EA App:
TS3 Ambitions
TS3 University Life

So it looks like I can buy Ambitions and University Life again. World Adventures, Seasons and Diesel Stuff not.

Still have this problem! I can only buy University Life and Ambitions again in the shop. Just add World Adventures, Seasons and Diesel and I am happy.

Hi @divaroma 

For the remaining expansions, you'll need to find the original codes you had redeemed in Origin and provide those to the live support team so they can locate the expansions and help you remove those from your account. 

@EA_Solaire 

As I stated earlier, I do not have access to my codes anymore.

@EA_Cade I have only one EA account, so I don't understand the problem. I just want to rebuy Seasons, World Adventures and Diesel if I have too. 

@EA_Cade @EA_Solaire 

I get very tired of having to explain it over and over again. Currently, the EA App says that I possess the EPs Seasons and World Adventures and the SP Diesel. However, I cannot play them. What I want is the possibility to buy these packs again, because as of now, I cannot.

I do not own any other EA Account.

I do not have access to my codes, because I deleted my account from the site that I bought them from

@EA_Cade 

So what do you suggest I do then? I do not have access to the codes, I just want to rebuy the pack again from EA Store. Your colleague said this could be done without a code. It also happened with TS3 Ambitions and University Life.