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divaroma's avatar
divaroma
3 years ago
Solved

Some of my EPs not installed

Hi there.   I was wondering if anyone has this problem as well. According to EA Help, many players experience issues with installed EPs that are not showing in the game (and launcher). I have all ...
pc
technical issues
  • EA_Cade's avatar
    EA_Cade
    3 years ago
    Hi @divaroma,

    Took a look at the account just now and I can't find any record of those DLC's you mentioned that aren't working. It sounds like the EA app is recognizing DLC's from another account that logged in on your PC perhaps?

    Without providing an advisor the email of the other account, or the CD key redeemed on your account, I'm afraid we won't be able to assist further in locating these.
divaroma's avatar
divaroma
3 years ago

@EA_Solaire 

As I stated earlier, I do not have access to my codes anymore.

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago
Hi @divaroma,

Took a look at the account just now and I can't find any record of those DLC's you mentioned that aren't working. It sounds like the EA app is recognizing DLC's from another account that logged in on your PC perhaps?

Without providing an advisor the email of the other account, or the CD key redeemed on your account, I'm afraid we won't be able to assist further in locating these.
  • divaroma's avatar
    divaroma
    3 years ago

    @EA_Cade I have only one EA account, so I don't understand the problem. I just want to rebuy Seasons, World Adventures and Diesel if I have too. 

  • divaroma's avatar
    divaroma
    3 years ago

    @EA_Cade @EA_Solaire 

    I get very tired of having to explain it over and over again. Currently, the EA App says that I possess the EPs Seasons and World Adventures and the SP Diesel. However, I cannot play them. What I want is the possibility to buy these packs again, because as of now, I cannot.

    I do not own any other EA Account.

    I do not have access to my codes, because I deleted my account from the site that I bought them from

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @divaroma,

    As I said before, without the code from the previously redeemed pack we will not be able to identify the issue that's occurring here.
  • divaroma's avatar
    divaroma
    3 years ago

    @EA_Cade 

    So what do you suggest I do then? I do not have access to the codes, I just want to rebuy the pack again from EA Store. Your colleague said this could be done without a code. It also happened with TS3 Ambitions and University Life. 

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