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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Visuals Not Working But Game Running

@kdanigreen2001  While uninstalling, did you remove the Sims 3 folder from Documents > Electronic Arts as well?  This is the user folder and is separate from the game's program files; the user folder doesn't always get deleted during the uninstall process.  Even if you're not sure whether this folder is new, please move it to the desktop and try again to play.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

4 Replies

  • kdanigreen2001's avatar
    kdanigreen2001
    3 years ago

    Hi there

    Thank you for the help. I tried to do these but no luck. I am going to try access support from EA. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @kdanigreen2001  Please try forcing the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 3, open options.ini, search for fullscreen , and set it to 0 (zero).  If this works, you can go back to fullscreen at the Main Menu, but at the same time, set the in-game resolution to 1920x1080, the resolution of your laptop's screen.

    If this doesn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    If you play through the EA App, leave the EABackgroundService enabled; the App needs it in order to run.  Disable everything else.  And after you reboot, go through the Task Manager's background services list shutting down everything that doesn't absolutely need to be running, for example Asus may have installed ArmouryCrate or some other unnecessary software that's also still active in a clean boot.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

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