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kdanigreen2001's avatar
kdanigreen2001
3 years ago
Solved

Visuals Not Working But Game Running

I uninstalled one of my expansion packs after noticing that the game was running slower after I had installed it and I had already wanted to install another expansion pack. When I uninstalled the one...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @kdanigreen2001  Please try forcing the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 3, open options.ini, search for fullscreen , and set it to 0 (zero).  If this works, you can go back to fullscreen at the Main Menu, but at the same time, set the in-game resolution to 1920x1080, the resolution of your laptop's screen.

    If this doesn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    If you play through the EA App, leave the EABackgroundService enabled; the App needs it in order to run.  Disable everything else.  And after you reboot, go through the Task Manager's background services list shutting down everything that doesn't absolutely need to be running, for example Asus may have installed ArmouryCrate or some other unnecessary software that's also still active in a clean boot.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@kdanigreen2001  Please try forcing the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 3, open options.ini, search for fullscreen , and set it to 0 (zero).  If this works, you can go back to fullscreen at the Main Menu, but at the same time, set the in-game resolution to 1920x1080, the resolution of your laptop's screen.

If this doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

If you play through the EA App, leave the EABackgroundService enabled; the App needs it in order to run.  Disable everything else.  And after you reboot, go through the Task Manager's background services list shutting down everything that doesn't absolutely need to be running, for example Asus may have installed ArmouryCrate or some other unnecessary software that's also still active in a clean boot.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

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