I need to redeem a Sims 3 code that I bought on amazon. I bought Sims 3 Island Paradise on amazon here https://www.amazon.com/Sims-Island-Paradise-Standard-Online/dp/B00BZCX3LA The origin site says "The Sims 3 codes must be redeemed on The Sims 3 website to register your games and get any additional bonus content." https://help.ea.com/en-nz/help/origin/origin/origin-code-redemption-faq/ If I try to redeem the code on the origin site it says this code has already been redeemed. Amazon has the same question "I Just bought this game via pc download and have been told by origin that this product has already been use! how can this be fix????!!! Answer: Try and contact origin. They may help more than I can. By Kimberlee Hurst on November 26, 2015 Amazon had to provide you with a serial number make sure the number is typed in correctly. If not you may have to contact amazon beware island paradise is very glitchy By Rachel on November 26, 2015 The Sims 3 website redeem page is here https://store.thesims3.com/myAccount.html but I cannot redeem my code, the problem is thst the Sims 3 redeem page has a four token code (xxxx-xxxx-xxxx-xxxx-????) but the amazon code has five tokens (xxxx-xxxx-xxxx-xxxx-xxxx) ? Please clarify.

thank you so muchPlease correct the post that advised posting the code so that people in the future are not given advice that conflicts with forum rules and so you maintain a consistent forum http://answers.ea.com/t5/The-Sims-3/INVALID-SERIAL-WHY/td-p/210974

Forum Discussion

LieselRose

8 years ago

Solved

REDEEM A CODE FROM AMAZON

I need to redeem a Sims 3 code that I bought on amazon.

I bought Sims 3 Island Paradise on amazon here https://www.amazon.com/Sims-Island-Paradise-Standard-Online/dp/B00BZCX3LA
The origin site says "The Sims 3 codes must be redeemed on The Sims 3 website to register your games and get any additional bonus content." https://help.ea.com/en-nz/help/origin/origin/origin-code-redemption-faq/ If I try to redeem the code on the origin site it says this code has already been redeemed.
Amazon has the same question "I Just bought this game via pc download and have been told by origin that this product has already been use! how can this be fix????!!!
- Answer: Try and contact origin. They may help more than I can. By Kimberlee Hurst on November 26, 2015
- Amazon had to provide you with a serial number make sure the number is typed in correctly. If not you may have to contact amazon beware island paradise is very glitchy By Rachel on November 26, 2015
The Sims 3 website redeem page is here https://store.thesims3.com/myAccount.html but I cannot redeem my code, the problem is thst the Sims 3 redeem page has a four token code (xxxx-xxxx-xxxx-xxxx-????) but the amazon code has five tokens (xxxx-xxxx-xxxx-xxxx-xxxx) ?

Please clarify.

technical issues

LieselRose
8 years ago
thank you so much

Please correct the post that advised posting the code so that people in the future are not given advice that conflicts with forum rules and so you maintain a consistent forum http://answers.ea.com/t5/The-Sims-3/INVALID-SERIAL-WHY/td-p/210974

7 Replies

roberta591
Hero (Retired)
8 years ago
@LieselRose you can redeem the code in thesims3.com site in my page/my account/register a game. Or open Origin - login - click Origin in the upper left - click redeem product code...
LieselRose
8 years ago
thank you @roberta591, this is the exact link https://www.thesims3.com/registeragame.html

that solved the problem with finding where to use the code but now it says the code is invalid - I will contact EA and/or orgin to answer that
LieselRose
8 years ago
That was quick... no solutions found

"The serial code you entered is invalid. Please enter a valid serial code and re-submit."

https://www.thesims3.com/registeragame.html

I found the same question in this thread

http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td-p/194028

The response is to contact customer support but the links provided in the thread to customer support are invalid

In this thread the code was posted and someone from support responded with a new code to use,

http://answers.ea.com/t5/The-Sims-3/INVALID-SERIAL-WHY/td-p/210974

my code from amazon

The Sims 3 Island Paradise - Standard Edition [Online Game Code]

Product Code: removed for violtation of forum rules

Purchased on July 03, 2013
roberta591
Hero (Retired)
8 years ago
@LieselRose Please do not post personal data in these forums as it is against the forum rules - thank you. The LN pack code should be 5 groups of 4 characters. This is an open public forum for users by users and specific account information can not be accessed in these forums. Here is a link to EA customer service - EA customer service Be aware that 1/16/2017 is a federal holiday
LieselRose
8 years ago
thank you so much

Please correct the post that advised posting the code so that people in the future are not given advice that conflicts with forum rules and so you maintain a consistent forum http://answers.ea.com/t5/The-Sims-3/INVALID-SERIAL-WHY/td-p/210974
roberta591
Hero (Retired)
8 years ago
@LieselRose I was not involved in that post and I have corrected the issue. ty

add: EA has probably blocked those codes because codes can not be re used. Those codes were up there a while. It is not a good idea to post codes that have not been accepted by the system as someone else could register the game and block you out.
LieselRose
8 years ago
yes, but the issue I have is I am already blocked out so I doubt anyone will find any use of my code