Forum Discussion

Anonymous

9 years ago

Solved

Redeem a Code not working!

I bought Sims 3 Rolling Heights on Origin and when I enter the code under "redeem a code" it just keeps loading and nothing ever happens. Help?

technical issues

EA_Mai
8 years ago
Hi again,

We have made some changes and you should be able to redeem your codes now. Could you please try again?

Please, let us know if you still have issues to redeem your codes, or if it's working again now for you.

Thanks!
-Mai

Edited (26/06) - closing this thread because this issue was fixed. Please, open your own thread if you run into issues, thanks!

Anonymous

9 years ago

Bought Dragon Valley also, kept timing out - now says code already used!!! I'm going to my card provider and getting to do a chargeback

SleeepyEaglee

9 years ago

Just bought Sims 3 Monte Vista and Hidden Springs, redeem the code on sims 3 website won't work, it keeps loading endlessly after adding code, how to resolve this?

rumbutter
Hero (Retired)
9 years ago
try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox

or contact support if that fails

http://help.ea.com/en/contact-us/new/
- MaxisBazajaytee
  EA Staff
  9 years ago
  Hey all, just to let you know. We found the cause of the problem you reported in this thread and have released an update to the website to address it.
  
  You should now be able to redeem codes properly without experiencing the endless loading.
  
  Thank you for your reports and if you experience any other issues redeeming your codes on TheSims3.com let us know.
  - Anonymous
    9 years ago
    It seems that this is still an issue. I had purchased the same game 2 hours ago and its telling me that the code I've entered has already been used?
meakaren
8 years ago
I have exactly same problem, i bought too monte vista etc. Endless loading, i have tried to load those games several times, what to do ???