Redeem code not possible

Question

Good morning,I bought "The Sims 3 Roaring Heights" and "The Sims 3 Monte Vista" via the Origin store, and after two&nbsp;months I'm still unable to redeem the poduct codes!I received the Receipt for the purchase via email on May 30th 2014, and whenever I tried to download (of course following the instructions in the email to the letter) I receive:The product code you entered is not valid. Please confirm that the code has been entered correctlyAs often as&nbsp;confirm&nbsp;I see that I&nbsp;entered the CORRECT code. Can anybody help me or let me know how to get my money backThanks

rumbutter · Answer

the codes should be redeemed in your the sims 3 account then downloaded from there once download install them if you redeemed the codes in origin first that can make the code invalid/used&nbsp; if that happened you'll need to contact CS

Guide to worlds includes instructions how to redeem in the sims 3 account

http://answers.ea.com/t5/The-Sims-3/Guide-Sims-3-Store-Worlds/td-p/1589911

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

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Redeem code not possible

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