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LemmiLemon's avatar
LemmiLemon
5 years ago

redeem code will not download

I wanted to play sims 3, and I have It on a disc. I got sims 3 64 bit and started to redeem the extension packs. I could not find the redeem code button, so I looked it up, and it took me to the website version of origin. I signed in and typed in the code, and it showed the correct information for my account. I clicked ok, and it said it would download, then it told me to download the latest version of origin. I thought I had updated it to its latest version, but I downloaded it anyway. My computer told me I already had it, so I cancelled the download. Nothing was telling me that the download for sims stopped or started, so I found the redeem code option on the app and tried again, but this time, it told me that the code had already been used. I can't find it in my library, and I made sure that I was downloading it to the correct account.

mac
technical issues

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @LemmiLemon  With the Sims 3 base game installed, please click on the icon for the 64-bit version, click More > Expansion Packs, and look for your packs on the list.  You may see more than one entry for each, one that says "Unlocked" and another that says "Download."  Click on the Download button if you see it, and the packs should install.

    If you don't have a Download button, please contact EA customer support and ask that the "entitlements," as they're called, for the 64-bit versions of your packs be added to your account.

    https://help.ea.com/en/contact-us/

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