Redeem Product Code

The product is normally linked to your account directly. In most cases you will not be using it again in Origin.

To find a code, right click the game in Origin and choose show game details. In that page you should find a product code.

If you just purchased a game it might take a while before the product shows up in your client. When buying at Origin.com you will receive a first e-mail about your order but this is not a confirmation.

A second e-mail will be send as confirmation and should hold a serial. This one could take up to 48hours due to processing of your order.

If after 48h you did not receive that e-mail or your game is not showing up in your Origin client,

please contact a game advisor to check your account and order.

Fellow the step in the link to get your product code,  https://help.ea.com/article/redeem-your-serial-code-in-origin

For any issues regarding accounts, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum