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sandrina97's avatar
sandrina97
4 years ago
Solved

Redeemed Katy Perry Sweet Treats, but it won't show up

Hello hello, first time poster so hope everything is kind of not wrong at least.

I've recently been able to buy a bunch of DLCs for The Sims 3, I'm currently using a 2020 Intel MacBook (Monterey 12.2.1) that has no disc drive so I had to redeem all the codes. Got my 32 bit version of the games, contacted EA through live chat and got the 64 bit one too. Katy Perry Sweet Treats is the only exception, since I could redeem it and Origin itself recognized it, but it won't show up anywhere. I checked everywhere in Origin and it simply does not exist. A kind stranger on Twitter told me they got the 64 bit game automatically and suggested me to contact EA again, ask for a supervisor and so on. I tried contacting EA again but no luck, still no KPST in my Origin library even though the employee I talked to was so kind.

So here we are, a disc, a redeemed code but no stuff pack. What can I do to add KPST to my game?

Thank you in advance and sorry for any grammar mistake, English isn't my first language 

 
mac
technical issues

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @sandrina97,

    I hate to be the bearer of bad news, but the Sweet Treats pack was retired back in 2013. This means we no longer have the ability to grant digital codes for this pack, which also includes the 64-bit version. 

  • fantuanss's avatar
    fantuanss
    New Veteran
    4 years ago

    @sandrina97
    This stuff pack is a tricky one.
    Once you redeemed the code for Katy Perry's Sweet Treats, you should see the product under stuff pack section in the 32 bit version. Please check that first. It will only exist if you have the stuff pack.
    The stuff pack seems doesn't have a 64 bit standalone product. Therefore, you won't see Katy Perry's Sweet Treats under 64 bit version of the game title.
    If you do in fact have the stuff pack title under 32 bit app, try below method to get it work on 64 bit app.
    1. Download Katy Perry's Sweet Treats on 32 bit device.
    2. Go to the folder where it was downloaded, copy "SP06" to an USB drive or somewhere else.
    3. Copy and paste "SP06" on where the sims 3 is downloaded on your Mac.
    4. The launcher won't recognize the pack, but the content should be available in game.

    If you can't see Katy Perry's Sweet Treats in 32 bit at all, please re-contact EA support, and took a case of the game, the disc, the code to see if they can add the 32 bit version to you. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @KatiaSimming  Sorry, but EA support can't add Katy Perry Sweet Treats to an account anymore.  So if you don't already have it, you're unfortunately out of luck.

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