Redeemed Sims 3 codes but wont download as says only available on windows?
Hi there, I have recently downloaded my Sims 3 games on my new Apple laptop. I have redeemed a few codes but they are not available to download and has the message 'Available on Windows'. Please a...
Hi @EA_Solaire , thanks so much for getting back to me and so quickly!!
Unfortunately, I've been trying to speak to someone via the live chat for 3 hours now. They helped me before when I was using Origin and it wasn't working. However, the chat won't actually open, so I have opened a case but had absolutely no response so far.. ☹️
Hi @EA_Solaire , I really hope I'm not just being stupid. I am so close to having cry I'm so frustrated.
I cannot enter the chats, I can only view the transcripts. I tried clearing the cache and tried a new browser. It's just not working! I have attached images to see if that helps? I'm really losing the will. I just want this fixed :'(
In the first screenshot on the Start a Chat screen, you do need to enter a subject line. After filling that out, are you able to press the Send button?
About The Sims 3 Technical Issues
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Sims 3 codes but wont download as says only available on windows?","id":"message:11143008","revisionNum":1,"repliesCount":115,"author":{"__ref":"User:user:1207328"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:11143008"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11143008"},"body@stripHtml({\"truncateLength\":200})":" Hi there, I have recently downloaded my Sims 3 games on my new Apple laptop. I have redeemed a few codes but they are not available to download and has the message 'Available on Windows'. Please a...","body@stringLength":"249","rawBody":"
Hi there,
I have recently downloaded my Sims 3 games on my new Apple laptop.
I have redeemed a few codes but they are not available to download and has the message 'Available on Windows'.
Please assist me with this urgently.
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It sounds like you're missing the 64-bit versions of these expansions on your account- while this isn't something I can check on for you over the forums, the live support team can review your account information a bit further and get the 64-bit versions of your packs added for you.
If you already have the 64-bit version on your account, but you have DLC missing in The Sims 3 launcher, please see this thread as well for more information.
It sounds like you're missing the 64-bit versions of these expansions on your account- while this isn't something I can check on for you over the forums, the live support team can review your account information a bit further and get the 64-bit versions of your packs added for you.
If you already have the 64-bit version on your account, but you have DLC missing in The Sims 3 launcher, please see this thread as well for more information.
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Hi @EA_Solaire , thanks so much for getting back to me and so quickly!!
Unfortunately, I've been trying to speak to someone via the live chat for 3 hours now. They helped me before when I was using Origin and it wasn't working. However, the chat won't actually open, so I have opened a case but had absolutely no response so far.. ☹️
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Hi @EA_Solaire , thanks so much for getting back to me and so quickly!!
Unfortunately, I've been trying to speak to someone via the live chat for 3 hours now. They helped me before when I was using Origin and it wasn't working. However, the chat won't actually open, so I have opened a case but had absolutely no response so far.. ☹️
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Thank you. I will give this a go. I'm getting so frustrated, so I really appreciate your help!
Thank you. I will give this a go. I'm getting so frustrated, so I really appreciate your help!
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Hi @EA_Solaire , I really hope I'm not just being stupid. I am so close to having cry I'm so frustrated.
I cannot enter the chats, I can only view the transcripts. I tried clearing the cache and tried a new browser. It's just not working! I have attached images to see if that helps? I'm really losing the will. I just want this fixed :'(
Hi @EA_Solaire , I really hope I'm not just being stupid. I am so close to having cry I'm so frustrated.
I cannot enter the chats, I can only view the transcripts. I tried clearing the cache and tried a new browser. It's just not working! I have attached images to see if that helps? I'm really losing the will. I just want this fixed :'(
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In the first screenshot on the Start a Chat screen, you do need to enter a subject line. After filling that out, are you able to press the Send button?
In the first screenshot on the Start a Chat screen, you do need to enter a subject line. After filling that out, are you able to press the Send button?
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