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Thomasmo77's avatar
Thomasmo77
2 years ago
Solved

Refund Issues?

Maybe someone can shed some light on this issue I have tried Multiple times to get a full refund for the sims 3 and the game packs that I purchased it with it. The refund request was issued within 2...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @Thomasmo77 

    The Sims 3 Starter Pack would be eligible for a refund, just confirming, you have received the refund for this right?

    As for DLC, individual DLC and in-game currencies are not refundable if purchased separately. They would only be eligible for a refund if all that content was purchased as a bundle. You can read over the refund eligibility and details on the Great Game Guarantee in the article here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @Thomasmo77 

The Sims 3 Starter Pack would be eligible for a refund, just confirming, you have received the refund for this right?

As for DLC, individual DLC and in-game currencies are not refundable if purchased separately. They would only be eligible for a refund if all that content was purchased as a bundle. You can read over the refund eligibility and details on the Great Game Guarantee in the article here. 

Thomasmo77's avatar
Thomasmo77
2 years ago

@EA_SolaireSo IF I bought them all together same day they DLCs are not refundable? Why Was I told by support that I would be getting a refund for all of them?

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