Same Computer , Different Accounts
I can't remember my old account info for Origin so made a new account. I signed into my new one and wanted to download the sims but when i entered the product code it said it was already used. I'm do...
Forum Discussion
@kinnlie_krx You will not be able to use the product code again and they are tied to the account you originally used them under. The best thing to do in this situation would be to contact an Advisor as they should be able to find your old account using the product codes:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
