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MsV0912's avatar
MsV0912
7 years ago
Solved

Serious error message when trying to load a saved game

Help please I keep getting a message when trying to open a saved game/town: "a serious error has occurred the application has to be shut down". There are no error codes, this happens just before the ...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    7 years ago

    @MsV0912  This computer would probably have run the TS3 base game and Late Night okay when it was new.  Its graphics card is in the database, and is listed as low-medium, and its processor is slower than is ideal but not terrible.  However, laptops wear out more quickly than desktops, so I don't know how this one's performance would be now.  You could try the game and see, but don't be surprised if it doesn't run well, or at all.

    You should see the option to put Origin in offline mode in one of the dropdown menus in the upper left corner of your screen.  I can't check the exact path in Windows right now, as I'm on a mac, but for me, I just click Account and select Go Offline.  Do this before you press play, so that the launcher's ads and store content don't load—they take extra RAM too.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 years ago

@MsV0912  You don't need to run TS3 in compatibility mode; it works fine in Windows 10.  The most common cause of the "serious error" message is having your game folder (the one in Documents\EA) open while you're loading the game.  Please make sure this is closed before you launch TS3.

Please also make sure that the game folder isn't being stored in OneDrive.  Windows 10 loves to move everything in Documents to cloud storage, but TS3 can't properly read its files there.  I imagine that the syncing process might cause the game to crash while loading the data from your save.

Another possibility is that this save was somehow corrupted.  You can try making a new save—no need to spend much time on it; this is just for testing—and quitting and reloading.  If this new save works, you might just have bad luck with the old one.

If you can't reload the new save, or something else goes wrong, please run a dxdiag on your computer and attach the results to a post (use the Browse button).

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

MsV0912's avatar
MsV0912
7 years ago
I created a new game and it saved successfully, I quit then opened the game again and when trying to load the new game got the same serious error message it is strongly recommended that you restart the application. Also the town of Bridgeport is not in the town options even though it was when we first installed the game, both expansions are selected.

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