Forum Discussion

3 years ago

Solved

Sims 3 - Cannot redeem code for DLC

Hello there, so after 2 hours of chatting mit EA i was sent here to report following bug: yesterday i bought following DLC for TheSims 3: Dragon Valley-World. I also got the code and the order confi...

technical issues

EA_Solaire
3 years ago
@senbonsavira

Thanks for this info! These World codes do need to be redeemed on TheSims3.com, so if you used the code in Origin instead, that code would now be invalid.

You'll need to get in touch with the live support team so they can get a refund processed for you on this purchase for this World- please get in touch with live support via Twitter or Facebook. If you have any issues getting in touch with live support there, be sure to let me know!

senbonsavira

3 years ago

@EA_Solaire

Ah, okay, thank you for the info. Didn´t know that if you use the code in Origin which needs to be redeemed on the official Sims3 website, that it gets invalid.

Thank you for the help and the time. I got in touch with the live support on Facebook and got the DLC refunded.

EA_Solaire