Sims 3 64-bit mac problem

I am a macOS user of The Sims 3. The 64-bit update has not worked for me so far. I'd like you to look at my account and re-apply the 64-bit entitlement for me. I will wait for you while you do it. Once you've finished I'll double-check for you that it worked by checking to see if Origin reports that the CD Key is now present in my 64-bit game. Thank you for your help!

mac

technical issues

2 Replies

Mzg_here
Seasoned Newcomer
10 hours ago
As someone who is facing the same thing the support system doesn’t work. They say you have a case number but no case is made and no one contacts you.
EA_Mako
Community Manager
16 hours ago
Hey JIMKARAK812,

Please get in touch with the support team directly so they can check into this for you. We're unable to make any changes to your account here on the forums, but you can create a new case here to have the team take a look. Thanks!