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Sltony535's avatar
Sltony535
Newcomer
2 months ago

Sims 3 addon purchase not downloading

I just purchased 2 Sims3 addons (Dragon Valley, Monte Vista) but when I go to download them it says that I have to login. I go to login and does not accept the login and bounces me back to the login screen. I can go to the login on the Welcome screen and can login fine. I go into the game and can login fine. Only with the downloads it will not take my login.

1 Reply

  • Sltony535  If you login to the launcher first, does that help?  If not, try using a different browser, preferably one you never use normally and that therefore doesn't have any add-ons installed.  Firefox generally works well with the Store site.  It also sometimes helps to refresh the product page for the item you're trying to download.

    Technically you shouldn't need to be signed into the launcher in order to download Store content, but it's not going to hurt.

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