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rajaawahbeh's avatar
rajaawahbeh
New Novice
21 days ago

Sims 3 and CAW not launching

whenever I clilck on them the EA App pops up. when I attempt to launch the game from the app, it says "preparing game" turns off for a moment then turns back on with no signs of the game launching. 

I have used the "repair game" button, restarted the app and done an App recovery. still nothing. 

costumer support is just this AI chat bot and its broken, it keeps giving me errors whenever I try to ask a question and I cant seem to reach an actual employee.

I am lost and I just really wanna be able to play again. what should I do?

 

pc
technical issues

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 days ago

    rajaawahbeh​  As a test, please try playing in a clean user folder.  Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  When you open the launcher, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    This is about Sims 3 itself, not CAW, but I think it would be best to get the game running and go from there.  It's very possible, but not definitive, that the two problems have the same underlying cause.

  • rajaawahbeh's avatar
    rajaawahbeh
    New Novice
    21 days ago

    hello, the initial thing about moving the folders didnt help, I have attached the Dxdiag file. 

    If this information is relevant, my PC recently updated from windows 10 but I don't have windows 11. The sims worked fine for a while, then one day it didnt. there was another update it said that a program on my PC needs it to work, i dont know if it had anything to do with it because the same day before i updated it also didnt really work.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 days ago

    rajaawahbeh​  Try manually reinstalling .NET Framework 3.5.  Click Windows key-R, enter appwiz.cpl in the run box, click "Turn Windows features on or off," and the .NET runtimes will be near the top of the list.  Click the filled-in box next to .NET 3.5 to uninstall, and restart your computer.  Repeat the process, clicking the now-empty box to reinstall, and restart again.  If .NET 3.5 is already uninstalled, reinstall it and restart.

    If that alone doesn't help, reinstall DirectX 9 as well.  You don't need to uninstall it; just run the installer over the top of the existing install and restart.  Here are more details:

    Re: Sims 3 launcher won't open | EA Forums - 8260715

    An issue with either runtime would break CAW too, so hopefully you can fix both problems at once.

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