Sims 3 can't login to launcher
Hello! I cannot log into the Sims 3 from within in-game or from the game's own launcher. I do not have a similar issue with logging into either EA's launcher or the Sims 3 store. I have checked o...
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@ptwing711 Did you specifically clear Edge's history, or at least its Internet Explorer-mode data? That's what the launcher and game use regardless of your computer's default browser.
As a test, please create a new admin Windows account and try signing in there. This distinguishes between problems limited to your main account and more global ones.
Please also let me know what happens when you try to login at each stage. Do you see an error that says the login is invalid, or does nothing happen at all except the login button shows up again?
Getting extra SimPoints is a longstanding glitch with the Store and is unrelated to this problem. Have fun with the free points.
Okay, this morning I tried to make an admin account, and I thought I did everything right, but EA and the sims 3 just won't open whatsoever. Could that be from it not being in my C: drive?
@ptwing711 Is the new account local? That's critical because if it's not, as in, it's linked to your Microsoft account, Windows could download some of your data into the new account.
At any rate, I'd like to see a dxdiag just to make sure nothing weird is going on here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus you use, or if you prefer, disable the antivirus (temporarily) and repair Sims 3 in the EA App (under Manage > Repair), then try again to play. As long as you don't do anything else at the same time, your computer should be safe.
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