Sims 3 code already redeemed
Code redemption
If you're not sure how to redeem a code, please read this article:
https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/
Before trying any other troubleshooti...
Forum Discussion
I had this problem too - my games were registered on EA and The SIms 3 website on an email address that was hacked and i cannot get back in to it. Hotmail keeps refusing any of the details i give them to recover my account.
I contacted EA before about switching details from my old account to my new one, but they were useless and just kept asking if I knew the password, which i don't, and sending the password reset to my old email is pointless as i cannot access that account!!
I'm going to try one last time them give up!
@laurieloujames I'm sorry, but if you can't recover access to your old Origin account, then there's no way to access your games, either. Codes can't be transferred from one account to another, nor can they be reused, even by the original owner.
As far as your Origin account goes, you could try filling out the account recovery form. If you can provide enough information about the account, EA may allow you to change its associated email without being able to access the defunct hotmail account.
