Sims 3 code already redeemed
Code redemption
If you're not sure how to redeem a code, please read this article:
https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/
Before trying any other troubleshooti...
Forum Discussion
@mississippi42315 When you installed the game on your old computer, did you add the code to your Origin account? You may have been forced to do it automatically, depending on when your base game disc was manufactured. If not, did you ever register the game on the Sims 3 Store site or thesims3.com? This site shares information with Origin, so your code would read as used if yoou tried to input it again.
The solution is simple: login to the same account that you used before, and your game should already be in your Origin library. Even if you only have an account on the old Sims 3 site, your email address and password should work in Origin as well.
@puzzlezaddict I've tried looking all over Origin and TheSims3.com, but I cannot seem to find a place where I could locate it. Am I basically forced to get a new game because of this?
@mississippi42315 Do you still have the game installed on your old computer? If so, you might have a file with your email address inside the Sims 3 game folder in Documents. Go into Documents\Electronic Arts\The Sims 3\Downloads, and look for a file labeled [your email address].bin: that's the email associated with your store account.
If you don't remember the password, to to Origin's login page, enter the email, and click "I forgot my password." You should get a password reset email right away.
Even if you don't have the file with your email address, you can try entering each of your known addresses in Origin and trying to reset the password. Any address associated with a real account, Origin or Sims 3 store, should get the password reset email.
- @puzzlezaddict It is still installed on my old computer, but I can't seem to locate the file you mentioned. I appreciate the help anyways, so thank you for trying and I understand if it's kind of a lost cause at this point.
- @mississippi42315 I'm actually happy to report that I figured it out. I went through thesims3.com like you said and eventually found what I had to do, so thank you!
