Sims 3 Code not working

FAQ  http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028#M8203    

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/  

2.Click on the orange NEXT button  

3.Select a platform  

4.Click on the orange NEXT button  

5.Select a topic and describe your problem in a few words  

6.Click on the orange NEXT button  

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

sorry about your wait time keep at it i've too had an odd time where the wait time was X amount of time but took longer,but we helpers  have no control over that or how long it takes