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puzzlezaddict
8 months agoHero+
@AceMarie The only way to address this is to try to recover the old account. Even if you don't know what email address you used at the time (did you maybe use a family member's email instead?), you might be able to prove ownership with photos of your registered content and some other details. For each Sims 3 pack you own, take a photo showing the disc, its case, and the code (clearly readable). You can attach these when you submit your help request.
I'm not saying that this will definitely work, only that it might, and there unfortunately isn't anything else you can do here.
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