sims 3 crashes at loading screen
HELP!!! i dont have any mods for the sims. I was trying to download items from the exchange store and ever since then it wont load! It will get to the screen where my family is loading in, but the bar never fills and the game kicks me back out to the sims 3 launcher. my sims 4 game works PERFECTLY fine. i use mods for my sims 4, but none for sims 3. ive deleted the cache, uninstalled and reinstalled, i dont know what else to do ☹️
@mandee_mack When you uninstalled and reinstalled, did you also start with a new Sims 3 user data folder? If not, or if you added anything to it afterwards, please move the entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, clean folder will spawn with no content. Don't add back any files; just see whether you can start a new save and play for a bit. If you can, please save, quit, and try to reload the save. Let me know whether it works.
If the game still crashes, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
