Sims 3 Crashing AMD Graphics Card

@vampirepills  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what GPU temperatures you're seeing both for the chip and the hotspot.  If you don't have a tool to show the hotspot temps, hwinfo works great.

I believe I've seen acottonsock's written guide, but not the video, so it would be helpful if you listed the steps from the video you tried as well.

Attached is dxdiag.
From what I can tell, GPU stays pretty consistently between 45-50C.

acottonsock's tutorial walks through recognizing and using the right graphics card, matching cpu to your game, limiting fps, adjusting texture memory, files to delete, and then goes into stuff that weren't as helpful in my instance such as nraas adjustments, fixed worlds, and EA's memory overhaul.

@vampirepills  Your dxdiag lists a number of crashes of the graphics driver, or one of them anyway, plus a couple of crashes of another component of Adrenalin, AMD's graphics control software.  The latter may be simpler to address: try disabling the iGPU.  You can do so within Windows: click Windows key-X, select the Device Manager, expand the Display Adapters section, click the Intel UHD entry, and disable or uninstall.  If that doesn't help, disable the iGPU in BIOS.  Your motherboard manual should have instructions for where to find the setting, but let me know if you need help with it.

If that doesn't make a difference, please do a clean uninstall and reinstall of the AMD graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest driver here:

https://www.amd.com/en/support/graphics/amd-radeon-rx-6000-series/amd-radeon-rx-6700-series/amd-radeon-rx-6750-xt

Please leave the Intel iGPU disabled, at least for now.

I will try this and do a couple hour play session. The crashes seem to happen completely at random so I'll return later today to give a further update!
Thank you for translating my dxdiag for me. 🙂

Update, it just crashed again, this time it took me to BIOS set up when I tried to restart.
new dxdiag attached

@vampirepills  Just to be sure, did you use Display Driver Uninstaller to remove the graphics driver, then reinstall it?  If not, please do that now.  Please also disable the iGPU in BIOS.  And if the graphics card is overclocked, revert to stock settings.  Disconnect the second monitor, with the computer shut down, then reboot and test the game.

If you get another crash, please download the free 3DMark demo from Steam and run Time Spy at least twice, with nothing else open.  Let me know whether it crashes or you notice any other anomalies, and if not, please post your scores.  You don't need to create an account to view them online.

I'd also like to know what other games, if any, you play on this computer, and how they run.  If you're curious, Sims 4 and Apex Legends are both free from EA, and there are of course many other free games hosted elsewhere.