Sims 3 crashing every 5 minutes
Hi, I've contacted EA about this issue a few times but i didn't get much help. I recently bought myself a PC, I decided to download the sims 3 and a few packs since I didn't have it on my previous c...
Forum Discussion
@holzybolzy2002 I think it's time for some hardware monitoring. Please download hwinfo (it's free) from here:
https://www.hwinfo.com/download/
You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like. If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.
Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging. Save the log file to your desktop for easy access. Wait five minutes, then open Sims 3 and play until it crashes. Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing. When you're done, click the same button to stop the logging.
Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me. Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.
https://drive.google.com/file/d/1heAjK9WkOevyiQaQ3VYbR3lg9hgqqOeH/view?usp=share_link
i used google drive and i think i've done it right? the link is attached in the reply.
@holzybolzy2002 Sorry for the late reply. I went over the log twice and didn't find anything suspicious, but that isn't conclusive, obviously. To be thorough, what power supply does this computer have? What exact graphics card do you have, and what supplemental connectors, if any, are plugged into it? This is data that's usually in an hwinfo log, but it appears your hardware doesn't have those sensors.
For the power supply, I'd like the manufacturer, model name, wattage, and rating, all of which you can see on the unit itself. You'll probably need to take off a side panel, but that's it. For the graphics card, if the exact model doesn't show in the Device Manager (Windows key-X, Device Manager, Display adapters), try the Task Manger's Performance tab or Windows Settings > System > Display > Advanced Display Settings. I already know it's a 7700-series card; I'm looking for the exact model.
Also to be thorough, please try playing in a new admin Windows account. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to launch Sims 3 without reinstalling anything, but your saves and other content won't be available. That can be addressed later; for now, just start a new save and see how it runs. Use RTSS to limit the framerates again, but don't open anything else, aside from the EA App, while you're playing.
Its a Corsair CV450 for the power supply i think, that's all i could find on the actual unit. As for the graphics card it says AMD Radeon HD 7700 series and theres no supplemental connectors. Sorry if any of that doesnt seem right, im not too good with all this so i asked my friend to help me out, hence the late reply again. I ran the game in a different account but the same thing happened as when i usually launch the game.
@holzybolzy2002 Do you have a friend that would loan you a relatively low-powered graphics card to test with? Anything from Nvidia that ends in -50 would work: 1050 ti, 1650, 950. A 1030 would be fine too. The -60 cards typically require a supplemental connector, so only test with one of those if your power supply has the appropriate cable. The point here is to find out whether the problem is the graphics card or something else.
The reverse could also be useful: installing your graphics card into a different computer and seeing whether Sims 3 crashes.
Other than that, I think you might need to take the computer to a repair shop and have someone look it over. The shop would have diagnostic tools that I can't offer you and would also be able to swap out components during testing. Some shops charge nothing or only a nominal fee for diagnostics, so look for one that doesn't expect you to pay for repairs before they've even figured out what's wrong.
