Sims 3 crashing on new gaming laptop
Hi everyone, I've just splurged on a brand new gaming PC after running Sims 3 on my Macbook (mid 2010) for 10 years. While the gaming quality is excellent and feels like I'm playing a brand new game...
Forum Discussion
@Harriet13 The crash lists yet more DX9 errors, but since you've already tried to address them in the usual ways, the issue is more likely to be your graphics driver. I mentioned the process back in November, but it looks like you never tried it, but there really isn't anywhere else to go from here, at least until the drivers have been replaced. I'll post the instructions again, since the download links have changed a bit.
Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3450
Download the Intel graphics driver dated November 16, and the Nvidia graphics driver dated November 17, from the HP download page:
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Repeat the process, except now choose Intel for the GPU.
Once your computer has rebooted, now back in normal mode, run the Intel driver as an admin: right-click on the download and select "Run as administrator." Restart your computer and do the same for the Nvidia driver.
Go back online and try to play. If you get another crash, let me know (another crash dump would be helpful), and I'll ask for a second opinion.
@puzzlezaddict Yes, this is the bit I didn't try through nerves! I'll get onto this in the next couple of days when I have time to sit down and concentrate on it properly and let you know how it goes! Thanks again.
