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TiaMaria0780's avatar
TiaMaria0780
7 years ago
Solved

Sims 3 Crashing when UI menu goes black

OK I need some help, PLEASE. I have uninstalled sims3 base, all EP and SP I have and all creative content from the official sims 3 site. I then reinstall base game, EP and SPs and same crash happene...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    7 years ago

    @TiaMaria0780  What kind of frame rates are you getting?  Even if it's not causing your crashes, it's still critical to lock those down.

    But for the crashing itself, the next thing to try is a clean game folder, as in the one in Documents.  If you saved it when you uninstalled and reinstalled the game's program files, you could have a corrupt file in there.  Or if you added in mods or custom content, even items that worked before, that could also cause the crashes.  A clean game folder will take care of everything.  Pull your existing one out of Documents and onto your desktop, and when you launch the game again, a clean folder will be generated.  Try using Create a Sim in this new folder to see whether you get any crashes.
     
    If the clean folder doesn't help, it would be great to see another dxdiag, only this time, please include a bit more information.  Unlike Windows 8.1 and 10, 7 doesn't include error reporting, so you have to gather the info separately.  This post by Holger1405 describes how to gather that information:

    https://answers.ea.com/t5/Technical-Issues/Anthem-help/m-p/7684157#M22660

    Please include all error reports, even those that don't mention TS3 specifically.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 years ago

@TiaMaria0780  What kind of frame rates are you getting?  Even if it's not causing your crashes, it's still critical to lock those down.

But for the crashing itself, the next thing to try is a clean game folder, as in the one in Documents.  If you saved it when you uninstalled and reinstalled the game's program files, you could have a corrupt file in there.  Or if you added in mods or custom content, even items that worked before, that could also cause the crashes.  A clean game folder will take care of everything.  Pull your existing one out of Documents and onto your desktop, and when you launch the game again, a clean folder will be generated.  Try using Create a Sim in this new folder to see whether you get any crashes.
 
If the clean folder doesn't help, it would be great to see another dxdiag, only this time, please include a bit more information.  Unlike Windows 8.1 and 10, 7 doesn't include error reporting, so you have to gather the info separately.  This post by Holger1405 describes how to gather that information:

https://answers.ea.com/t5/Technical-Issues/Anthem-help/m-p/7684157#M22660

Please include all error reports, even those that don't mention TS3 specifically.

  • TiaMaria0780's avatar
    TiaMaria0780
    7 years ago

    @puzzlezaddict  thank you again the clean folder start up worked. I have made a family and moved them into a house, this is the furthest I have gotton since the crashes started.

    When the game crashed last time I had the fps locked at 60fps through Nvidia inspector, in the top right corner of the screen shot last post had 56fps. I haven't had any custom content on since my full uninstall of Sims 3, EP and SP.

    would you know if there is any issues with the sims 3 Roaring hights custom content pack? If I should even think of installing it?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      7 years ago

      @TiaMaria0780  If you're talking about the store world, it's fine, it won't cause any problems.  There are occasional routing issues with the world itself, but that's true of pretty much every world EA ever made, and from the reports I could find, Roaring Heights isn't any worse than the others.

      If there's some third party custom content pack meant to be used with RH, I have no idea.  Sometimes bad cc can stick to an upload without the creator knowing and then get downloaded by unsuspecting users, and it's a matter of separating the hidden file(s) from the ones you want.  But the advertised files themselves can be poorly made as well, and you might only find out when you try to use an item in-game.  So there's always a risk with cc.

      If you want to try it, I'd suggest downloading it into another clean folder and testing.  If you see a problem, you'll know you got some bad cc.  Whether you want to go through the effort of removing it depends on how much you like the rest of the content.  Here's a guide for removing bad cc, in case you want it:

      https://sims3.crinrict.com/en/2011/01/tutorial-how-to-get-rid-of-unwanted-custom-content.html

      • TiaMaria0780's avatar
        TiaMaria0780
        7 years ago

        Awesome thank you for looking into that for me. I rather be safe than sorry 🙂

        Appreciate all your help and your time.

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