Forum Discussion

Rising Novice

1 month ago

Solved

Sims 3 DLC in EA App but Not in Sims 3 Launcher

I have bought my DLCs for Sims 3 in the past from authorized sellers. I still have the discs and keycodes too, however when I try to install my DLCs, even though all of the DLCs are marked green on t...

bug

missing content

technical issues

EA_mplsnow
1 month ago
Hey Ekin61,

If you haven't already, please try clearing the EA app's cache, then install the DLCs one at a time after. You'll need to make sure the DLCs are installed in the EA App and marked 'Installed' so that they show in the launcher.

Have you had two accounts merged together in the past? If you had, that merge might've caused some packs to be removed, in which case it'd be worth connecting with live support and having them take a look at your account. They should be able to work with you to address this, especially since you have ownership of those associated discs.

If you had any subscriptions that have expired, such as EA Play or Xbox Game Pass, the expiration may have triggered a similar impact as having accounts merged.

Let us know how it goes, thanks!

Ekin61

Rising Novice

1 month ago

I have cleared the EA app's cache and it did not work. I am sure that DLCs are installed in the EA App and they are marked as installed. I have tried downloading the Pets DLC first and I recently bought it on EA APP, however after installing the DLC and confirming it as marked as installed on EA app I still cannot see the DLC in the launcher. I may have merged accounts together in the past and I will be attempting to contact live support now. Thanks for your help.