Sims 3 .dmg Package Includes Unusable 32-bit installer
Hello,
Using a Steam CD Key I went to install The Sims 3 on my 2015 MacBook Pro running macOs 12.1. The EA App redeemed the code no problem. I assumed that because there was no option to select the 64-bit version that the client would automatically download the 64-bit game.
The .dmg package downloaded to my machine (the_sims_3macfg__ww_securom_originalrun_1__origin__idjit_data_store458615dc4f12481c943a21108f6f892f) contains .exe files and "The Sims 3 Installer" that is 32-Bit.
Obviously this cannot be installed on my Mac, so now I am completely confused. Did I miss a step in the download process, or do I have to re-purchase the game through EA to get the 64-bit version? I brought up this issue to a support staff member in the EA Help Chat that did not have a solution, and urged me to post my issue here.
I appreciate any assistance.
Best,
JD
@686e84fce082d055 That's very strange—the EA App isn't even supposed to offer the 32-bit version of Sims 3. (The App's minimum requirement is Catalina, which can't run 32-bit apps anyway; users of Mojave and earlier still run Origin.) And it's not a common problem—you're the first to report it on this site, including among those who don't have the 64-bit "entitlement" on their accounts in the first place.
Your issue may well be that missing 64-bit entitlement, so please go back to support and ask that it be added to your account. Feel free to link this master thread, which mentions expansions but is equally valid for the base game:
Perhaps an accepted solution from an EA community manager will help.
If you get the 64-bit entitlement added and the App still tries to download the 32-bit installer, please let me know. I can flag the issue, although it might be a few days before there's a response considering it's a long weekend in the U.S.
