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VVITCH_13's avatar
VVITCH_13
Not applicable
2 years ago
Solved

Sims 3 Downloading Issue on PC Desktop

I am having a weird issue trying to download the Sims 3 onto my PC desktop. Quick note: I own the game and packs; I have never used EA Play.  Basically, I went to redownload the game, and the base g...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @VVITCH_13  Please run a repair install of Windows.  I realize it's a bit drastic at this point in time, but it's helped others with this same error when nothing else did.  Here's how (option two):

    https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

    This shouldn't delete any of your data, but if you get to step 14 (in option two) and are NOT asked to keep personal files and apps, back out and start over.

    You may need to cleanly remove all Sims 3 content and reinstall the game yet again after this process.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@VVITCH_13  Please delete any Sims 3 folder you can find, then clean your computer's registry of Sims 3-related entries (and only those entries) with Piriform's CCleaner.  Restart your computer and create a new folder into which you'll install Sims 3.  The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.

Once you've installed the game, try again to play.  If you get an error message, please post a screenshot of it.

The Sims 3 folder in Documents > Electronic Arts contains user data, not the game's program files, so it should appear once you've opened the game's launcher.

  • VVITCH_13's avatar
    VVITCH_13
    Not applicable
    2 years ago

    Hi, sadly it didn't work. Here is what I'm seeing when I try to run the game.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @VVITCH_13  Please run a repair install of Windows.  I realize it's a bit drastic at this point in time, but it's helped others with this same error when nothing else did.  Here's how (option two):

      https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

      This shouldn't delete any of your data, but if you get to step 14 (in option two) and are NOT asked to keep personal files and apps, back out and start over.

      You may need to cleanly remove all Sims 3 content and reinstall the game yet again after this process.

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