Sims 3 Expansion Pack Not Showing in Origin

This should help you find them http://answers.ea.com/t5/The-Sims-3/FAQ-New-Origin-Layout-for-The-Sims-3-Expansion-Packs/m-p/4641393#U4641393

Mine is doing this too. I just spend £59 on two expansion packs and waited hours for them to install and now they are greyed out. 
Origin knows I own them but how do i reinstall them? every time i click on download it says 2/2 complete, but they are still greyed out and i can't play. 
I have tried uninstalling the base game in reinstalling (losing all my game-play in the process) and it is still an issue. I have spoken to two Origin Reps online now and neither have helped. PLEASE SOMEONE HELP!

Did you try reinstalling Origin ?

Hey RadicalKitKat,, so I was having the same problem too. Turns out if you hover over the expansion pack and right click it will give you the option to repair the game, do that and then wait for it to repair. It will prompt you to restart your system and you should be all ready to go! Youre Welcome! 

If anybody else had this problem what you do is hover over the Base Game and click on the information button. Scroll down and click on your expansion pack and download it! If you haven't purchased it there will be a plus sign to purchase. Hope this helped! (This was done on my Macbook pro.)

Thank you for helping. It was the perfect answer.

II am still having trouble. . . . . .

Hi @MissPincessLynn,

Have you seen the link @ScottDemon shared?: http://answers.ea.com/t5/The-Sims-3/FAQ-New-Origin-Layout-for-The-Sims-3-Expansion-Packs/m-p/4641393#U4641393

If you did and you still have issues, could you give us more details of what are you missing and if you had issues redeeming the code? Let us know any details you think could be helpful 😉

Thanks,

Mai

I am having this problem, too. It is saying that I haven't even bought. It is only giving me the option to purchase it. I did not buy mine digitally