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cancernabis's avatar
cancernabis
5 years ago
Solved

SIMS 3 Game Frozen in Main Menu

So, I am currently having a small problem with my sims 3 game. I hadn't played it in months because I was locked out of my old account, and just recently I made a new account and decided to play it again. When it finished downloading and I launched into the game, it would load into the main menu. After that, I wouldn't be able to click on the towns, or even try to start the game. I'm able to move around my mouse and the music would still play. But I can't interact with it. 

pc
technical issues

5 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @cancernabis  Try disabling any overlays you have running: Steam, Discord, etc.  Disable Origin in-game as well: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, disable Game Mode and Game Bar; both options are in Windows 10 Settings > Gaming.

  • cancernabis's avatar
    cancernabis
    5 years ago

    I disabled everything, even game mode and game bar. It's still frozen, unfortunately. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @cancernabis  Try playing in windowed mode.  Among the ways you can set the game to windowed mode is by opening options.ini, in Documents\Electronic Arts\The Sims 3, and setting fullscreen to 0 (zero).

    If that doesn't help, try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @cancernabis  That's good to hear.  If you haven't already, you can use the 50/50 method to selectively reenable the services you disabled in the clean boot.  If the game works find after you reenable half the services, enable half of the other half and test.  If you see the same problem, disable half of the ones you just enabled and test again.  In that way, you can narrow down the source of the issue very quickly even with a long list of services.

    I'd love to know which one was the problem in your case, especially since you have such an uncommon issue.  Please let me know if you figure out the cause.

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