I have just got the newest update, the select your Ep's to play with one, but I still want to play with all of them rather than having to choose. I followed all the steps in the launcher but as soon as I press play it comes up with "allow the sims 3 to make changes on this hard drive" I say yes and then my computer goes back to normal. It doesn't load the game or anything.The launcher loads but the game doesn't-any help would be highly appreciated 🙂

Hi Have same issue. Been playing all day - then a break, when I tried to reload, the launcher works, but not the log on page. Tried restarting, etc - but no good. Keith

I have this issue now as well. I just opened Origin, and I got a small update for The Sims 3, after which the game won't start at all. It keeps asking me to disable some expansion / stuff packs to make the game run better. I disabled High-End Loft stuff pack, Supernatural and Into the Future, but it didn't fix it. Before I ran into these problems today, I did purchase Outdoor Living stuff pack.I tried resetting to factory settings without uninstalling http://sims3.crinrict.com/en/2011/06/tutorial-resetting-the-game-to-factory-settings-without-reinstalling.html but it didn't help.Yesterday before any updates or additional stuff packs the game worked just fine.My system specs: Windows 7, 8GB RAM, Radeon HD7870, AMD Phenom II X4 965.I've put a picture of the issue (sorry, it's in Finnish, but it basically says: "For the best experience, we recommend using only a few packs at a time, etc.")

Yeah I also tried to remove some of the packs and play but even that didn't work, and I also received the same message, it's really annoying because I didn't mind the lagging before but now they're telling me the packs will affect my game play but won't even let me open the game to see how it affects it 😡

You can ignore the message. Just click on that you don't want to see it anymore and it should not pop-up anymore. Is Origin running ok in the background ? Does the game never start or close right away ? Can you see the process ts3.exe pop-up in your task manager or what happens ?

I think origin is working okay because when I tried to open the game through it, it later said that the last time played was today even though I haven't actually played it 😞 Also the game never actually opens, I get the blue loading circle on my mouse but then it goes away and the game doesn't open, and nothing to do with the sims, besides origin, shows up in the task manager either 😑Thank you for replying though 🙂

Sims 3 game wont open-the launcher loads, the game doesn't

13 Replies

ToMira9192
10 years ago
I have this issue now as well. I just opened Origin, and I got a small update for The Sims 3, after which the game won't start at all. It keeps asking me to disable some expansion / stuff packs to make the game run better. I disabled High-End Loft stuff pack, Supernatural and Into the Future, but it didn't fix it. Before I ran into these problems today, I did purchase Outdoor Living stuff pack.
I tried resetting to factory settings without uninstalling http://sims3.crinrict.com/en/2011/06/tutorial-resetting-the-game-to-factory-settings-without-reinstalling.html but it didn't help.
Yesterday before any updates or additional stuff packs the game worked just fine.
My system specs: Windows 7, 8GB RAM, Radeon HD7870, AMD Phenom II X4 965.
I've put a picture of the issue (sorry, it's in Finnish, but it basically says: "For the best experience, we recommend using only a few packs at a time, etc.")
Anonymous
10 years ago
Approved
Yeah I also tried to remove some of the packs and play but even that didn't work, and I also received the same message, it's really annoying because I didn't mind the lagging before but now they're telling me the packs will affect my game play but won't even let me open the game to see how it affects it 😡
crinrict
Hero+
10 years ago
You can ignore the message. Just click on that you don't want to see it anymore and it should not pop-up anymore.

Is Origin running ok in the background ?

Does the game never start or close right away ?

Can you see the process ts3.exe pop-up in your task manager or what happens ?
Anonymous
10 years ago
Approved
I think origin is working okay because when I tried to open the game through it, it later said that the last time played was today even though I haven't actually played it 😞 Also the game never actually opens, I get the blue loading circle on my mouse but then it goes away and the game doesn't open, and nothing to do with the sims, besides origin, shows up in the task manager either 😑

Thank you for replying though 🙂
crinrict
Hero+
10 years ago
Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.
Anonymous
10 years ago
Approved
okay here it is, I dont know if you needed all of it but I read the link and here's the stuff they said would be useful.

Spoiler
------------------
System Information
------------------
Time of this report: 1/6/2016, 22:26:27
       Machine name: xxxx
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP ProBook 4520s
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i5 CPU       M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
             Memory: 4096MB RAM
Available OS Memory: 3888MB RAM
          Page File: 2090MB used, 5682MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics (Core i5)
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1413103C&REV_02
     Display Memory: 1696 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1632 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC3551
        Native Mode: 1366 x 768(p) (60.031Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2622 (English)
     Driver Version: 8.15.10.2622
        DDI Version: 10
       Driver Model: WDDM 1.1
Driver Attributes: Final Retail
   Driver Date/Size: 1/11/2012 13:28:32, 8313856 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-B279-1934A2C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0046
          SubSys ID: 0x1413103C
        Revision ID: 0x0002
Driver Strong Name: oem1.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2622😛ci\ven_8086&dev_0046
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 105.8 GB
Total Space: 238.4 GB
File System: NTFS
      Model: Hitachi HTS725025A9A364 ATA Device

      Drive: E:
Free Space: 392.5 GB
Total Space: 953.9 GB
File System: NTFS
      Model: HGST TOURO Mobile 3.0 USB Device

      Drive: D:
      Model: hp CDDVDW TS-L633R ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E3
   Driver: n/a

     Name: Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_3040103C&REV_01\001517FFFF24141200
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E1
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_1413103C&REV_03\D4020000684CE00000
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_02\3&4F11E61&0&11
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E0
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_1413103C&REV_05\3&33FD14CA&0&D0
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E8
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00
   Driver: n/a

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_1413103C&REV_06\3&33FD14CA&0&B0
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family Thermal Subsystem - 3B32
Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_1413103C&REV_05\3&33FD14CA&0&FE
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1413103C&REV_A5\3&33FD14CA&0&F0
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1413103C&REV_05\3&33FD14CA&0&D8
   Driver: n/a

     Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_1413103C&REV_05\3&33FD14CA&0&FA
   Driver: n/a

     Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1413103C&REV_02\3&33FD14CA&0&10
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E5
   Driver: n/a

     Name: Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B
Device ID: PCI\VEN_8086&DEV_3B0B&SUBSYS_1413103C&REV_05\3&33FD14CA&0&F8
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_1413103C&REV_02\3&33FD14CA&0&00
   Driver: n/a
crinrict
Hero+
10 years ago
Your graphics drivers are from 2012.

Check on the Intel Download Center: https://downloadcenter.intel.com/ site if there's newer ones.
silverwood02
10 years ago
Hi

Have same issue.

Been playing all day - then a break, when I tried to reload, the launcher works, but not the log on page.

Tried restarting, etc - but no good.

Keith
rumbutter
Hero (Retired)
10 years ago
there is maintenance is going on so logging at the site or the launcher isn't available at the moment

http://forums.thesims.com/en_US/discussion/869008/update-to-the-sims-3-website-store#latest
silverwood02
10 years ago
Thanks. In the Uk, so did not get that message!!