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There are certain errors that don't have one solutions that works for everyone cause on PC, everyone has a different setup.
What game version does the game currently have ?
It's version 1.0.631.00002, and another note is that it says there's a software update available when the game starts, but once I download the update it still says there's an update available. It's a 1.6Gb update.
- crinrict12 years agoHero+
Yeah, you do need a certain patch level to install generations while your game is unpatched.
Try downloading the patch manually here:
http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-67/td-p/67858/- 12 years ago
Well I tried downloading this super patch, but once done tried to open the download but an error came up with some nonsensical words... Not actually saying what the error was, said something about my IE explorer version.
- crinrict12 years agoHero+
Try a clean then reinstall following the instructions here: http://simswiki.info/wiki.php?title=Game_Help:TS3_Uninstall and here: http://answers.ea.com/t5/The-Sims-3/Help-Guide-All-in-one-fix-except-hardware-issues-PC-only/m-p/734448#M36281 where it says Delete game installers
Manually delete everything if above method does not work: https://help.ea.com/article/manually-uninstalling-the-sims-3
Make sure everything Sims is gone from your computer before reinstalling
If the game still shows in your Uninstaller Menu afterwards, you can use CCleaner to get rid of those.
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