Sims 3 Hidden Springs code does not work, says already used?

 worlds are download from your the sims 3 account  the code if bought from origin is redeemed on your the sims 3 account download and installed from there it is not downloaded nor will it be in the origin my games tabs  as it is a store item in the sims 3 site also there will be no short cut icon or launcher icon for the world it will be found once download and installed in the main menu plus new game to select the world to start playing in you'll still play from whatever game you normally play from

if you redeemed the code in origin then if you go to redeem it on the sims3 account you may get an invalid/used code message if that happens you'll need to contact CS

Follow these steps to redeem your code

1. Go to thesims3.com and log in with your account
2. Go to your account page: https://store.thesims3.com/myAccount.html (site will ask for your password again) 
3. Click on Redeem a Code 
4. Enter the 16-letter code, accept the Policies and click on Redeem
5. Go to your purchase history to download the world (make sure your game is updated to the newest version)

OR

1. Go to thesims3.com and log in with your account
2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/ 2.Click on the orange NEXT button 3.Select a platform 4.Click on the orange NEXT button 5.Select a topic and describe your problem in a few words 6.Click on the orange NEXT button 7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...