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DasiaD1514's avatar
DasiaD1514
Seasoned Newcomer
9 months ago
Solved

Sims 3 In Game content brought through EA

I bought Barnacle Bay, Dragon Valley, and Roaring heights through the EA app and it isnt installed on my sims 3 game, I seen that I needed to come to the sims website and go to my account pur...
technical issues
the sims 3 store
  • EA_Solaire's avatar
    EA_Solaire
    9 months ago

    Hello DasiaD1514 

    If your purchase history is showing as empty and you were prompted to create a new account on The Sims 3 store, that sounds like you may have logged in with the incorrect account details- we aren't able to check this with you over the forums since we can't access your account data, but live support can review this with you to see what's happened.

    Please submit a help request here to speak with live support for more assistance on this. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
9 months ago

Hello DasiaD1514 

If your purchase history is showing as empty and you were prompted to create a new account on The Sims 3 store, that sounds like you may have logged in with the incorrect account details- we aren't able to check this with you over the forums since we can't access your account data, but live support can review this with you to see what's happened.

Please submit a help request here to speak with live support for more assistance on this. 

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