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dinamariethomp's avatar
dinamariethomp
12 years ago

Sims 3 Island Paradise isn't showing up in Order History

I ordered Sims 3 Island Paradise last night. Within a half hour of getting my payment authorization email, I got emails from EA saying that it didn't go through because of a payment failure (I tried twice last night to order it and the first time I put in the wrong information). The order number I was given for the authorization did not match up with the payment failure ones so I didn't think anything of it.

I woke up this morning to check and see if my game was available for download yet and it still isn't. Now, I understand that it can take up to 48 hours to process, however, nothing is showing up in my Order History.

I check my bank account to make sure that the money was taken out and sure enough, it has been. I have been looking forward to this game but I'm getting so sick of EA/Origin making the direct downloads a pain and hassle. 

So do I have to keep playing the waiting game or do I need to make a claim against EA/Origin for taking my money but not giving me what I paid for?

pc
technical issues

2 Replies

  • dinamariethomp's avatar
    dinamariethomp
    12 years ago

    I want my money back. Who do I speak to? This is getting ridiculous. I want my game that I paid for or my money.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    For refunds please contact Customer Support

    The AnswerHQ is about Users helping Users.

    They can be found here: https://help.ea.com/contact-us/ask

    Choose a category, a game and a platform for the contact options to show up.

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



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