Sims 3 Island Paradise Resort Check in Problem and Crashing

I have been actively seeking help with this issue through help chats and forums and it is clear that only EA (developers???) can fix it. I was just advised yesterday after all my efforts with seeking assistance that this answers HQ forum is reviewed by EA developers so that they can see issues posted by gamers and then start repairing. I am asking YOU EA is this true? Are you guys NOW repairing this issue?? I am a paying customer and becoming increasingly dissatisfied with your product and I deserve a timely response about how you are resolving this issue?? I paid $40 for Island Paradise EP and it is not working. The ethical business practice is to either timely repair or refund customers' monies when products fail to do what they were advertised to do. So should I be asking for a refund?? I want my money back if this issue is not resolved ASAP and I have no idea what is being done about it because YOU ARE NOT TELLING me and as you have MY money, I deserve to know. I have been a faithful and legitimate customer for your company for years now. Please respond ASAP.

It's 2019 and this is still a problem 🙄 This expansion has more bugs than any game I've ever played. Most of the main features are completely unplayable. Who signed off on releasing the game like this. Incredible.

@brendahankins  The world of Isla Paradiso is still almost unplayable without editing, but the features of the Island Paradise pack work just fine.  You can place resorts, dive lots, and houseboats in any world that has room for them and deep enough water.  If you'd like to talk about how to do this, or how to fix the IP world itself, please feel free to start a new thread describing the issues you're seeing, and I'll try to help.

By the way, you have a lot of company with your opinion of how this pack was handled.  But there's no EA solution forthcoming, now or ever.  The game has been out of development for over five years, which means any fixes need to come from players.  In the case of IP, that's already been done, if you're interested in recreating or borrowing someone else's work.