Now I have seen SO SO many people have issues with sims 3 on mac, or just in general, and now I am one of them!Purchased Sims 3 starter pack ( Sims 3 base + late night & high loft stuff ) and installed the base and high loft, played a few times and it was fine! BUT when I downloaded the late night pack, it all went downhill.Game would not launch, would come up with debug error, would ask to update then quit out.WE HAVE ALL PAID HARD EARNED MONEY ON THIS CR*P !! Lets get some anger out so EA will REFUND us and get these issues sorted ASAP!What an absolute scam.

Hi everyone, I'm closing this thread as there is a huge mix of different issues that are all not really related. Please open seperate threads for your issues. Thanks. @bmashland: I checked and saw that the Game Advisor is waiting for your answer. Please read up on your case on this page: http://help.ea.com/en/my-conversations/ @suzidusk: A specialist is looking into your case at this very moment. You should get more information soon.

I agree that mac owners have had their share of problems with TS3. And it doesn't help that the mac forums have little activity. Did you try the manual super patch for mac?

See the message I have sent today, its not Mac related, but definitely issues with Sims products!!!!Suzi

I'm sorry if I'm always the buzz kill for EA in my posts but I had way too many ISSUES with this purchase then I can count, and way more then I've ever had on any game. Mostly game function stuff and lack of technical support.It took them community helpers over 3 months to even say you should go to the EA help beta site. They said we don't work for EA, yet they are always there so which of EA's companies do they work for? Mod it up they say, it's your computer's fault. Another would say "NO, its your content, it's bad"... But then 90 days after you purchased and cried for actual tech support help from a real EA person on the community site... "Oh you aren't in the right spot, it looks like you might actually have a real technical issue". Is it coincidence that you only have 90 days to get a refund on the game? Is it really other people trying to help but giving nothing but... It's a ..."KNOWN Bug"... You should mod it up" for advice? It is like theyanswer saying, "yeah I looked it up its a known bug". Its like off a list of broken stuff in the game and come back to say. I for one would be firing people who alloweda "Known Bug" list in a game to go unresolved, if I owned this company.If the game is broken then recall it.If the people who work for you can't fix it.. Fire them....If you sell broken versions over and over and over again people are going to not trust your company's judgment. You need to change things fast. Two rounds of Sims, and I'm not buying anything more from you without serious fixes in quality and technical compatiblity.I know all these issues and lack of support was too much for me to handle so I reported them to the Better Business Bureau as well as reporting the product to the Attorney General of California. It's not up to us to fix the game with mods.. They told us it did "X" it needs to do "X" its not like buying a used car.. AS IS doesn't mean "its OK if parts of it are flat out broken".More people need to fight for Quality, that is the only reason I replied. I want this one 100% fixed before they run off and only care about the next one you know? Don't stop until you get a person who can help..... Please, I beg you... It doesn't matter what you run the game on, it has been loaded with issues for PC too..... I went through 8 months of this before finally seeing improvements on the actual bugs.8 months5 notebooks of notes while playing the game, 3 subject a sections, one per town.. Broken, broken, broken... Video, snapshots... A flat out mess. I finally started asking Frank Gibeau himself what he planned to do about fixing it... All the sites say he's the "Go To Guy for all things Sims"... He needs to make a statement that this one will function correctly before the next one gets released if they ever want me to buy another game.Granted with the improvements so far, there seems to be some work being done... So, yesterday I gave them another chance and I have added to my Sims 3 collection but I do so with caution and a note pad right next to me with little sticky note arrows for referring to bad problemsSo far so good.. You'll know if it doesn't pan out, I don't keep quite about issues long. <lol>Anyways.. sorry you too are having issues. I hope my advice is taken to heart because I saw results with my approach... Don't be timid, hold someone accountable it apparently is the only way to see improvement. The problem... That's not playing... That's beta testing. =(

I found your message very interesting and itsgood in a bad way that its not just me that is having these issues.I did actually mix up my timings when I spoke to the EA crowd, I said 3 months not 3 weeks, since I first complained, but I have had other issues so I am not going to tell them I got mixed up as even 3 weeks is too long to get a problem with the site fixed and not making me feel like they for some reason seem to feel I am unable to pay for their products which is a total load of rubbish, but without any contact from them in this period to say what they intend to do is unacceptable.They gave me the address for the legal dept in Guildford in Surrey, which if I dont hear anything from them in a month or so, I will be contacting them for sure!!Oh well back to trying to play the games I have got and I hope you get your issues sorted out

SIMS 3 ISSUES! LETS SORT THIS OUT!!

13 Replies

rumbutter
Hero (Retired)
12 years ago
hope this helps you http://eahelp.ea.com/en/contact-us/new/ 1. click on the blue link 2.choose your product in the search menu after that click on next 3 select your platform pc, android , wii...etc click next 4 choose topic in the search menu for example code then in the menu that apperars under that type in something about the issue for example regestration code click next 5 click the orange live chat to chat with an advisor
Anonymous
12 years ago
@4thesims3 wrote:
How do I contact the advisers? I'm having issues with Origin, but I can't figure out where to post my question. You're the first person I asked.
Well, I do hope you get help from these so called advisors. I am still not able to use my Sims account, I cant purchase anything, other than Sim Points from Origin, and now I cannot even get into my account page. I tried to speak to someone about it on Sunday and they introduced themselves and gave me a very curt answer, the same one as usual - 'Its been passed to our specialised team' - and I still had things I wished to say but I was just ignored. I had no more replies from this guy I must have tried to get him to speak to me for about 1/4 of and hour, but nothing so I ended the chat. I have had no emails from them and OK I can still play the games but the fact that I cant get into my account to see my badges or any messages and get into my account details to check what account details they have is totally unacceptable.
I have found that a number of the advisors are very good, but after all the problems I have had, being ignored as I was on Sunday was just about the straw that broke the camels back!!!!
I hope you get sorted, let me know!!!!
EA_Spectre
Community Admin
12 years ago
Hi everyone,

I'm closing this thread as there is a huge mix of different issues that are all not really related. Please open seperate threads for your issues. Thanks.

@bmashland: I checked and saw that the Game Advisor is waiting for your answer. Please read up on your case on this page: http://help.ea.com/en/my-conversations/

@suzidusk: A specialist is looking into your case at this very moment. You should get more information soon.

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SIMS 3 ISSUES! LETS SORT THIS OUT!!

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