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cjheinz85's avatar
cjheinz85
12 years ago

Sims 3 Late Night crashes in Win 8.1 64-bit

The game crashes for me as soon as I get to Sim mode. Performance slows way down, and then the program exits fullscreen mode. The small window is black and won't respond. To try to fix this, I have turned graphics settings down, I've downloaded/installed the latest drivers for GPU, motherboard and chipset, and I've updated to version 1.67. I can send my dxdiag info if someone from EA will contact me. Thanks!

Basic info:

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
BIOS: BIOS Date: 01/21/14 11:28:38 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8122MB RAM
Page File: 2411MB used, 13902MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Card name: NVIDIA GeForce GTX 760
Manufacturer: NVIDIA
Chip type: GeForce GTX 760
DAC type: Integrated RAMDAC
Device Type: Full Device
Display Memory: 4034 MB
Dedicated Memory: 1986 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: 47LV4400
Monitor Id: GSM0001
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.2723 (English)
Driver Version: 9.18.13.2723
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 6/11/2014 19:07:11, 15703688 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

  D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

pc
technical issues

4 Replies

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Since you only psted part of your DxDiag: Do you also have a chip in there or just the card ? What do you mean by Sim Mode ? CAS or live mode ? Is your game updated to 1.67 ?

  • cjheinz85's avatar
    cjheinz85
    12 years ago

    Thanks, Crin. I think I meant "live mode", once I've left Edit Town, chosen my household, playing with the Sim. I am updated to v 1.67. I'm not sure what you meant by chip or just the card. My motherboard does have integrated graphics and I've been assuming that it's automatically disabled because I have the GPU card installed with drivers. But maybe I should check the BIOS to make sure it's disabled. Is there anything additional from the DXdiag that might be useful?

  • cjheinz85's avatar
    cjheinz85
    12 years ago

    Here's an error report I got from msinfo32:

    6/13/2014 1:26 AMApplication HangThe program TS3W.exe version 0.2.0.209 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 52c
 Start Time: 01cf86a5f4c3605b
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
 Report Id: c2a2bf9b-f299-11e3-826f-bc5ff4fddf07
 Faulting package full name: 
 Faulting package-relative application ID: 


  • Anonymous's avatar
    Anonymous
    12 years ago

    You should not have to turn your graphics down. I have the 770M card. Im wondering if it has to do with 8.1. We had other people in here with your same kind of issue with 780 card on windows 8.1 --I have windows 8 and game is running fine and I will not update to 8.1.  Did you buy this computer 8.1 or you changed from windows 8 to 8.1?

    Also have you gone into Nvidia control panel under 3d settings scroll down to the bottom make sure your vertical sync is set on adaptive. This game will fry your card if you dont put vsync on.

    You also need to get your Nvidia control panel to accept the game file. In Nvidia control pannel you need to add the TS3W file. Through your Nvidia control panel go to computer C, to program files x86, to origin games file, to the sims 3 file to the game file to the bin file. In the bin file you will find the TS3W file and you need to add that to your Nvidia Control Panel.

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