Forum Discussion

6 years ago

Solved

Sims 3 Launcher Error

I have the base game complete with all the EPs, whenever I open the launcher to try install custom content or play the game. An error pops up in my screen which disrupts the process of installing CC/...

technical issues

puzzlezaddict
6 years ago
@bxbytrishx Can you play at all? It would also help if you could grab a screenshot of the error and attach it to a post; I don't have it on my end (at least not yet).

Try clearing the cache for Internet Explorer. Even if you never use it, the launcher does for some purposes. Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

If that doesn't help, please move your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game (or try to), a clean folder will spawn with no content. Let me know whether this helps. If it does, you can move all of your existing content from the old folder to the new one. Here's an explanation of what's in those files, so you know which ones to keep:

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

puzzlezaddict

Hero+

6 years ago

@bxbytrishx Can you play at all? It would also help if you could grab a screenshot of the error and attach it to a post; I don't have it on my end (at least not yet).

Try clearing the cache for Internet Explorer. Even if you never use it, the launcher does for some purposes. Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

If that doesn't help, please move your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game (or try to), a clean folder will spawn with no content. Let me know whether this helps. If it does, you can move all of your existing content from the old folder to the new one. Here's an explanation of what's in those files, so you know which ones to keep:

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

bxbytrishx
6 years ago
I can play, but not install mods/custom content because of the error that pops up every minute. I already tried removing the cache from Internet Explorer, though, I will have to try the other method you told me.
- puzzlezaddict
  Hero+
  6 years ago
  @bxbytrishx Installing mods shouldn't be affected, since they don't have anything to do with the launcher. The same goes for .package-based custom content. Many cc creators offer both .package files and .Sims3packs, so you could choose not to involve the launcher at all. If the cc you want doesn't come in .package form though, and my other suggestion doesn't work, you could try installing while your computer is offline. Let me know whether it makes a difference.
  - Chanip91
    6 years ago
    I have the same problem! Only, I get a black square.. and nothing happens..