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BakerLady7's avatar
BakerLady7
10 years ago
Solved

Sims 3 Launcher "The website cannot display the page" issue

Origin updated today, and since it did, I haven't been able to log in on the Sims 3 game launcher (to download content from the store). Before the update it was working fine, now its not. I am logged...
pc
technical issues
  • roberta591's avatar
    roberta591
    9 years ago

    @privatename1 @BakerLady7 @littletonpace @aijada @EmileeAllene When EA restarts the web site the cookie becomes invalid. If the game can't use the stored cookie it gets confused. Sometimes the cookie will time out and delete but most of the time you need to go into IE and clear the browsing history or just reset the browser - either will work. You have to do this in IE not the browser you normally use. The game uses IE to communicate. Windows 10 default browser is Edge - that's not it. Windows 10 do a search for internet explorer and it will (should) find IE 11. Open it - go to options - clear browsing history. the launcher should work fine after that. If it happens again you'll have to clear the cookie again.

    hth

roberta591's avatar
roberta591
Hero (Retired)
9 years ago

@privatename1 @BakerLady7 @littletonpace @aijada @EmileeAllene When EA restarts the web site the cookie becomes invalid. If the game can't use the stored cookie it gets confused. Sometimes the cookie will time out and delete but most of the time you need to go into IE and clear the browsing history or just reset the browser - either will work. You have to do this in IE not the browser you normally use. The game uses IE to communicate. Windows 10 default browser is Edge - that's not it. Windows 10 do a search for internet explorer and it will (should) find IE 11. Open it - go to options - clear browsing history. the launcher should work fine after that. If it happens again you'll have to clear the cookie again.

hth

ArsenicDoll's avatar
ArsenicDoll
9 years ago

I just set IE to delete my browser history upon exit and that seemed to fix the problem. Thanks, Roberta591. I  was experiencing the exact same issue everyone else was... it working part of the time, then not. 

  • clporsch3328's avatar
    clporsch3328
    9 years ago

    explain exactly what u did please i cant seem to get it im so pissed

      • roberta591's avatar
        roberta591
        Hero (Retired)
        9 years ago

        @missceleste24 @clporsch3328 If your computer is a pc then the game uses Internet Explorer (IE) to communicate. Open IE - click the cog (upper right) - click internet options - in browsing history click delete - next page click delete - next page click apply then ok. This will remove the cookies in IE. When EA resets the servers the cookie stored in IE becomes invalid. The cookie will time out and after a while the launcher will work again without you doing anything. If you have Windows 10 Edge is not it - you need to search for IE (type in the task bar where it says Ask me anything)(it may say search if you haven't updated yet) and it should find IE11 - open IE 11.

  • bgrovogel's avatar
    bgrovogel
    7 years ago
    Worked great for me, have to log in every time but it's working.

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