@power9ranger The Sims 3 errors in your dxdiag don't look anything like the errors related to DirectX 9, but they do look like a system issue. So please start by running a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
If you still can't play, try updating the driver for your graphics chip. You can find the newest one for Windows from Intel, dated February 5 2021, here:
Do not try to install the newer-looking one from April; that's not meant for Windows 10 and is probably not fully compatible. Restart your computer afterwards. If you get an error that the driver from February isn't compatible, don't try to fix it, just let me know.
Hi! Sorry for the slow response, I was extremely busy yesterday, and thank you so much for the response.
This is the message I received after the scan:
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
After the scan and updates, Sims 3 still won't work. I tried installing the driver from February but there was an error message "the driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit.'
@power9ranger Your computer's old graphics driver is from 2016, and it could well be the issue here considering its age and the errors in your dxdiag. Force-installing a newer driver is a bit of work though, and it sounds like Asus software is blocking you from installing the easy way. So since your dxdiag also lists a couple of Origin errors, let's try a clean uninstall and reinstall of Origin first:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When you try to open Sims 3, run it as an admin too, which you can do by right-clicking on the desktop shortcut or TS3.exe within the game's program files.
If that doesn't work, I want to double-check the new errors you get when trying to open the game. Hit Windows key-R and enter "perfmon /rel" without quotes, which will open the Reliability Monitor. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 3 from after you reinstall Origin, or any that happen at the same time as you try to open the game, click "View technical details," then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
Hi. I did all that you suggested but Sims 3 is still not working ☹️
Here is the message I received from the Reliability Monitor about Sims 3 after I tried to open it a few times.
Problem: APPCRASH
Description
Stopped working
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\Sims3Launcher.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Sims3Launcher.exe
Application Version: 1.0.0.0
Application Timestamp: 568d485b
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.19041.1202
Fault Module Timestamp: 448a4f5d
Exception Code: e0434f4d
Exception Offset: 0012b5b2
OS Version: 10.0.19043.2.0.0.768.100
Locale ID: 7177
Extra information about the problem
Bucket ID: c60c0f577e0151df94991e391a181193 (1484250782795043219)
Is the true problem identifiable from this report?
Thank you in advance 🙂
