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joeyquinnmef's avatar
4 years ago

Sims 3 Launcher won't pop up

For a few weeks, I have been having the issue of my sims 3 launcher not popping up. My origin will open and close like it is opening but nothing happens. I don't even get an error message. I have attempted everything like uninstalling origin, uninstalling the game, clearing all cache files, back up and deleting the game. I had tried the game on another computer to see if it was something with my computer (even though I have played the game on this computer before) and that still did not work, so I wonder if it may be something with the account? I recently merged my two origin acccounts and the issue started after that. I am not sure though. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there @joeyquinnmef,

    It sounds like you may need to have The Sims 3 re-added to your account in order for you to be able to access your game again. This is something live support will need to do for you as we wouldn't have access to your account details here on AHQ. 

    Please reach out to live support through Twitter or Facebook, feel free to attach this conversation when you reach out so the team has something to reference. If you have any issues with this, be sure to let me know! 

  • I have tried live support and email support too and they keep telling me to go somewhere else. Live chat told me to come here, twitter support told me to go to live chat. Ugh frustrated 

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