Sims 3 Monte Vista Serial error???

I am having the same problem and so an answer would be very helpful.

I have the same error... -.-

Neither of these options worked for me. In the first option, I was told that the code was invalid. And In the second option, Monte Vista does not show up in my downloads.

When I initially tried installing Monte Vista, I would get as far as entering in the registration code, and then I would get an "Oops!" error. I updated all the patches, restarted my computer, but still nothing. Any ideas?

what a nightmare Monet Vista is!! When you buy a disc you expect to put it in and be prompted ... so far ive been asked to put in the code - but the 'redeem'button is there, and you cant click on it.  So then i read here to go to sims store and redeem the code that way = whichi did, and waited almost an hour for the download to download so i can install - but then the dreaded red circle comes up saying érror downloading'...WTF?????????

I've done everything and was on origin live chat today for quite some time with no solution.  They wanted me to try and update my video card but everything is updated.  I'm waiting on chat again because there needs to be a resolution or a refund stat.

Just want to add that I was on live chat AGAIN and the person totally didn't help me, won't give me a refund.  They had me going into task manager, and clearing java and doing a million things that didn't work.  Then they took over my computer and I wasn't able to communicate with them.  He was asking me questions and waiting for a response.  My keyboard wasn't able to type a response so I had to shut everything down.  Hours on live chat today with no results.  I'm extremely frustrated that I purchased something that doesn't work and there is no solution and no refund.  I want a phone number to call ASAP.

The fyrst option worked in the end but took me 2 hours to install.  Thanks for the help.

im having the same probleme and no one knows what to do ☹️

i had to reinstall my sims and when i try to install monte vista again it says that i cant because the code already been used so how can i do it ?

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@eakroggon wrote:

Couple of questions/options:

 

First, did you follow these instructions below? The code format is correct (4x4). Sims 3 Monte Vista is extra content and not like an expansion pack. You will not see a game tile in Origin to download. You will also not be able to redeem the code through the Origin client. All of these codes must be redeemed by following the instructions below:

 

1. Go to store.thesims3.com/myAccount.html in your web browser.
2. You will be prompted to login to your Sims 3 account. If you don’t already have an account, you can register one for FREE by selecting the "Join Now for Free" link.
3. Once you've logged into your Sims 3 Account, Select "Redeem a Code".
4. Under the Redeem a Code panel, put in your 16 digit game code to redeem Monte Vista.
5. Next, go to your Purchase History and select "Download" underneath the Monte Vista icon to install the content.
6. Follow the on-screen prompts to complete the installation process.

 

**IF the above does not work for you, you receive an error the code is already used or that you are already entitled to this content, can you please try the following:**

 

1. Launch Sims 3 and make sure that Sims 3 is fully up to date.

2. Make sure you log in. In the upper right hand corner of the Sims 3 launcher, you'll see "Log in Here"

3. Once logged in, click on the 'downloads' button on the left.

4. You should now see that Monte_Vista is displaying with a check box to the left.

5. Select the checkbox and then click "install" at the bottom of the page.

 

This should get you up and running.

 

Please report back if either of these worked to resolve your issues.

 

Thanks, 
Kroggon

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The first suggestion worked perfectly for me.  Program works wonderfully! Thanks for your help!