Hey Claire
With serial codes stating they're invalid, you most likely will have to contact EA, they can be found here: https://help.ea.com/contact-us/ask . For help with navigating your way around, see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
With registering codes on ORIGIN and not being able to find your code, etc please see here: http://sims3.crinrict.com/en/2013/09/how-to-find-your-serial-number.html
Please keep in mind that if you bought the game off Origin, it is AUTOMATICALLY registered FOR YOU! To get your accounts connected, simply use the same details as you use for Origin.
For problems with worlds, please see here: http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911
For more info, please see these links:
http://sims3.crinrict.com/en/2013/09/how-to-find-your-serial-number.html
http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028
http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/m-p/387162#U387162
Welcome to the Answer HQ!
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I will most likely not see your response. If no one responds to you within a few days, contact EA here: https://help.ea.com/contact-us. For help with their website see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html. It will probably be best. If I did help you and solved your problem, please accept the solution (XP is also nice). I hope it all works out for you - happy Simming!
Hello,
Thank you for your reply.
I've purchased all my expansion and stuff packs though Orgin and this was the only time it asked for a registration code. I was surprised when it did and even more so when it was an incomplete code. It is frusterating because I know the code is correct and where to find them.
I hope they reply soon 🙂
Thanks again for your time!
Claire
It's a pleasure Claire - I really hope it works out for you. You did look at this link right? http://sims3.crinrict.com/en/2013/09/how-to-find-your-serial-number.html
Thanks again!
Yup, it was informitive but unfortunately my serial number is still blank when I click on the 'more information' tab thingy in Orgin for the Movie Stuff. I have closed/opened/refreshed/restarted computer multiple times today and no luck finding that blasted code key! It came in the e-mail but it is missing four letter/numbers. The code on the reciept worked for the Set but not the Stuff. Weird.
I hope they can at least refund me if still not working!
It's strange bcuase the Director's Set worked just fine but not the Movie Stuff :\
Thanks!
Did you also refresh Origin itself and/or log out and back in into Origin ?
