Sims 3. My installed game wont work or show on launcher

Hi, thanks for answering. DV does not show as owned on the sims 3 store page, or on the DV product page. When I bought this, I also bought some items and Monte Vista, which I also just inserted the code for into the EA app, I never had to use the sims store page. Monte vista and the items work just fine, DV does not. MV was downloaded from the EA app. 
I tried using the code on the sims 3 store later, after lots of googling and failed EA support attempts, but it would accept it as it was already used.