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CosmoKay's avatar
CosmoKay
Newcomer
9 months ago

Sims 3 Not Opening

I’m using an up to date Hp Elitebook using Ryzen 7 and I’m not able to open the sims 3 is there anyone that knows how to deal with this issue I’ve talked to support and they weren’t able to help 

1 Reply

  • CosmoKay  Do you see an error when you try to open the game?  If so, please post a screenshot.

    Either way, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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